Customer Platform
Northstar Portal
A customer portal that makes onboarding and account tasks easier.
Growing digital service provider202414-week delivery
Project Overview
Northstar Portal brings onboarding, account tasks, and documents into one website that feels clear and simple.
Services
UX design
Platform build
Delivery management
Stack
Next.js
Design systems
Client portals
Integration planning
Challenge
The work started with a clear problem to solve.
Customers had to jump between too many pages and tools to do simple tasks.
Deliverables
Onboarding flow
Account dashboard
Document centre
Service action templates
Approach
A simple plan that the team could follow.
1
We focused the site on the tasks customers use most.
2
We made the layout cleaner so people could find things faster.
3
We rolled it out in steps so the team could support users with less risk.
Outcome
The result was easier to use and easier to grow.
Customers could finish common tasks with less effort.
The support team had fewer avoidable issues to handle.
The website was ready for future updates and new features.
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